Delivery & Returns


DELIVERY

We aim to send all items within 3 working days of receiving the order.

We post all our items via Royal Mail you should get your items between 3 - 5 days after purchase. Postage & Packaging is £2.95.

Express delivery is sent via Royal Mail & is guaranteed next day if ordered before 1pm. This option costs £5.95

We also ship internationally to Europe & the rest of the world. These orders will all be sent recorded delivery so that all orders can be tracked, therefore the cost is slightly higher.

Europe - You should get your items within 3-7 working days of your item being dispatched

Rest of the world - Please allow up to 10 days for your item to arrive. 

Please make sure your Delivery address is correct as we cannot change this once the order is in transit.

If you have any questions then please don't hesitate to contact me via the contact page.

DAMAGED ITEMS

If your item arrives damaged, please notify us within 24 hours of receipt of delivery and let us know if you'd like an exchange (like for like) or refund. In both instances, the damaged item will need to be returned to us before an exchange or refund can take place.

Please note that buyers are responsible for their return delivery costs.

RETURNS

If you are unhappy with your item you may return it for a full product refund within 10 working days of the original order date. The order must be returned in it's original packaging in a saleable condition to be eligible for a refund.

Please follow the below procedure:

  • Contact jo@justjo.co.uk with your order number, the item you'd like to return and reason.
  • You will then be issued with a code to be included in the package with your return
  • You will be notified once your return has been received
  • Once the item condition has been checked over you will then be refunded to the original payment card.

We cannot refund for items lost in transit.

Please note that buyers are responsible for their return delivery costs.